If you’re not completely satisfied with an Urban MuuMuu purchase, we will make it as convenient as possible for you to return it.
We will accept unworn merchandise with a receipt and the original tags attached within 30 days of purchase. We will issue your refund in the same form of payment in which your order was processed. Please remember, the processing of your refund may take up to five business days.
If you do not have a packing slip, please provide the following information with your return:
Please ship your package with a carrier that will provide tracking. Urban Muu Muu cannot be responsible for any returned merchandise lost or damaged without proof of tracking.
Please send your return to:Urban MuuMuu
Damaged or Defective Items: If you have received a damaged or defective item in transit, save the original packaging, and contact our Customer Service Department prior to returning it. Our customer service team may be reached by telephone (714) 532-5774 Monday through Friday 9:00am-6pm PST (excluding U.S. Holidays) or via email at firstname.lastname@example.org .